Refund Policy
Thank you for using ContentAI! Please read this refund policy carefully.
Order Activation and Service Delivery
- Plan benefits are activated after successful payment
- If a service period or validity window is shown at checkout, that page controls
- Activated digital services are generally not automatically eligible for refunds solely because payment has been completed
Refund Requests
Digital services are generally non-refundable once provided. However, we may consider refund requests in the following situations:
- Service completely unavailable due to technical failures for more than 24 hours
- Duplicate charges
- Core features unused within 7 days of purchase
How to Request a Refund
To request a refund, please contact: support@contai.vip
Please provide:
- Your registered email
- Order information
- Reason for refund
We will review your application within 3-5 business days.
Recurring or Term-Based Plans
If your purchase includes a defined service term, any applicable refund amount will be evaluated based on the remaining unused period, the benefits already activated, and actual usage.
Refund Processing
Refunds will be returned through the original payment route. Processing usually takes 7-15 business days, depending on Alipay, WeChat Pay, your card issuer, or the relevant payment channel.
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be posted on our website.
Contact Us
If you have any questions, please contact support@contai.vip